VanZen Help
How-to guides for VanZen on iPhone, Mac, and the web.
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VanZen on iPhone
Get the VanZen beta on iPhone, set it up, and send your first chat.
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VanZen for Mac
Download and install the VanZen for Mac beta, sign in, get updates, and lock it with Touch ID.
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VanZen on the web
Use VanZen in a browser at vanzen.ai/app: sign in with your invite, set a password, and add a passkey.
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vMask Chat and Direct Chat
What vMask Chat and Direct Chat send, how to switch between them, My Protected Terms, and web search.
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Pictures
Create a picture, edit a photo, or combine two photos in VanZen, and what VanZen won’t make.
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Documents and files
Add a PDF, Word file, text file, or photo to a VanZen chat, and have a long file read in full.
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Sync and linking
Link a Mac or a browser to VanZen on your phone so your chats follow you: what syncs, how to link, passkeys and the Mac Keychain, unlinking, and fixes.
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Plans and billing
The Free, Plus, and Pro plans in VanZen, how billing works during the beta, tester codes, and restoring a purchase.
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Privacy basics
What VanZen keeps, what it doesn’t, where your chats live, and how to erase them.
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Troubleshooting
Fixes for an expired code, sign-in problems, a Mac that won’t open VanZen, and locked synced chats.
Contact support
Write to info@vanzen.ai. We answer by email. In the app, Settings → Help → Contact support starts the email for you, with nothing from your chats attached.
The Support page says what to include so we can help quickly.