VanZen Support

Write to info@vanzen.ai. We answer by email.

What to include

A few facts help us find the problem:

When it happened, with your time zone.
Your plan: Free, Plus, or Pro.
Where you were using VanZen: iPhone, Android, or the web.
The app version. In the app it is in Settings, under About.
The Reference line from a report mail, if the message has one.

We cannot see your chats

VanZen does not keep your chats, your photos, or the pictures it makes, so we cannot look them up. If you want us to see a reply or a picture, paste the text or attach the picture to your email yourself.

In the app, Report a problem on a reply or a picture starts that email for you. It fills in the facts above and nothing from your chat.

Plans and billing

Plus and Pro are bought in the VanZen app and billed by the store you bought them from. You change or cancel a subscription in your account with that store. Refunds are handled by the store.

If a plan you paid for is not showing, open Settings in the app and choose Restore purchases. If that does not help, write to us with the facts above.

Delete your data

To ask us to delete the VanZen data we hold about you, email info@vanzen.ai with the subject VanZen data deletion. The Privacy Policy lists the steps, what we delete, and what we cannot delete for you.

Chats, My Protected Terms, and settings stay on your phone or in your browser. Erase them in VanZen Settings, or uninstall the app.

How to request data deletion · Privacy Policy · Terms of Use